Exude – Exchange Policy

Exude does not accommodate exchanges in the following cases:

Incorrect items handed over to the delivery executive. We are not liable for exchanges if the wrong piece is shipped back.
Products that are worn, washed, or damaged.
Items without original tags or packaging.
Multiple failed pickup attempts (after 3 attempts, additional charges will apply).
Exchange requests made beyond 7 days from the delivery date.

Please ensure that the correct item is handed over to the delivery executive.
If an incorrect item is returned, you will be responsible for additional reverse and forward shipping charges to facilitate the correct pickup and return.
To protect your Exude garments during transit, re-use the original packaging, including the garment sleeve, for proper care and protection.
The primary exchange pickup will be scheduled within 3–4 days of initiating the request.
If the customer cancels the pickup or it fails after 3 attempts, additional charges will be applied as per the logistics partner’s policy.

To exchange your order, please follow these steps:

Initiate the exchange request within 7 days of delivery.
Click here to fill in your exchange details.
Ensure all items for exchange:
- Have their original tags attached.
- Are unworn, unwashed, and undamaged.
- Are free from makeup stains or other marks.
Hand over the correct item to the pickup executive to avoid incorrect returns.
Reuse the original packaging to protect the garment during shipment.

For any queries, reach out to us at:
📧 wecare@exude.in or
📱 WhatsApp us at +91 9821350191

To cancel your exchange request:

- Email us at 📧 wecare@exude.in with your order number and email ID.
- Or, WhatsApp us at 📱 +91 9821350191 with your order details.

Once the returned product reaches our warehouse, your exchange order will be dispatched within 3–4 business days.
Delivery timelines range between 5–7 business days, depending on your location.